Frequently Asked Questions

Shut off the water source if you can reach it safely, kill power to affected rooms at the breaker, move valuables up and out of the water, and call a restoration company. Don't use a household vacuum to remove standing water, and don't walk through a flooded basement if the water may have reached outlets or appliances; wait for a trained crew. The first 24 hours matter most, because water wicks up drywall and into flooring fast, and mold can establish in 48 to 72 hours. Call Floodline Restoration Co. at (914) 359-3773 and we'll walk you through the first hour.

The process is extraction, demolition, drying, and rebuild, in that order. First we pump out standing water and remove saturated materials that can't be saved, like wet insulation and swollen drywall. Then we set air movers and dehumidifiers based on a moisture map of every affected room, not a guess. We take daily moisture readings until the structure hits the dry standard, and we hand you that log. Once drying is verified, we rebuild what was removed, because the same company that dried the house is the one putting it back together. You get one crew, one contract, and no handoff to a third party.

Most residential drying jobs in White Plains take 3 to 5 days, but slab foundations, plaster walls, hardwood floors, and deep-seated saturation can stretch that to 7 days or more. The drying time depends on how much water entered, how long it sat, what materials it touched, and the indoor temperature and humidity. We don't pull equipment on a calendar. We pull it when daily moisture readings show every affected material has reached the dry standard, and you'll see the readings yourself in the job log we hand over at the end. That's the Keystone Standard: we stand behind the dry-out in writing.

Yes, and this is the biggest difference in how we work. Floodline Restoration Co. rebuilds what it dries. The same crew that extracted the water and dried the structure returns to hang the drywall, lay the flooring, and finish the trim. Nobody inherits a job they never saw, and no homeowner gets stuck coordinating between a mitigation company and a separate contractor. The line the water left is where we start, and we take the job from that line all the way back to a finished room. One contract, one warranty, one phone number: (914) 359-3773.

Yes, direct insurance billing and adjuster coordination are standard on every job we run. We photograph the damage before we touch anything, document every step with moisture readings and scope notes, and send that package to your adjuster so the claim moves without you having to translate restoration language for your carrier. If the adjuster wants to walk the site, we'll be there with the documentation in hand. You don't play messenger. We hand the carrier the same drying log we hand you, and the bill goes where your policy says it goes.

We run commercial-grade air movers and dehumidifiers from brands like XPOWER and B-Air, the same equipment used on commercial losses and institutional buildings across Westchester. Residential restoration can't be done properly with box fans and a household dehumidifier; the equipment has to move enough air and pull enough moisture to dry wall cavities and subfloors, not just the surface. We size the equipment to the moisture map of your specific job, and we monitor the readings daily until the structure hits the dry standard. Pairing the right equipment with daily verification is what keeps secondary damage off your bill.

Yes, we use Injectidry and similar in-place drying systems when water has gotten under hardwood floors, behind tile, or into wall cavities where surface drying won't reach. These systems create negative air pressure that pulls moisture out of enclosed cavities without ripping out floors or walls that can be saved. It's not right for every job, but on solid hardwood over subfloor in an older White Plains home, in-place drying can save flooring that a tear-out estimate would have written off. We'll tell you honestly whether your floors are candidates, and the moisture readings will tell us both when the job is actually dry.

IICRC is the recognized standard-setting body for the restoration industry, and its S500 water damage and S520 mold remediation standards define how a professional dry-out should be conducted and verified. Following those standards means measuring moisture, documenting daily drying progress, and releasing the job only when the structure reaches the dry standard, not when the calendar says the fans have run long enough. Every pro working under our name is required to work to those standards. When you hire Floodline Restoration Co., you're getting a process that can be checked against an objective yardstick, and we hand you the log that proves it.

Floodline Restoration Co. is insured and every pro working under our name is required to hold the license and insurance their state requires for the work they perform. We carry the coverage that protects your property while our crew is on site, and we'll provide documentation on request. Curt Bowman, who leads our White Plains branch, insists on that standard for every job we take in Westchester. When you call (914) 359-3773, ask us for proof of insurance and we'll send it over before the first truck rolls.

The work is performed by trained restoration technicians dispatched from our local White Plains branch, led by Curt Bowman, who has been running restoration projects in Westchester since our branch opened here. We don't hand your job to an unknown third party. The crew that shows up works under the Floodline Restoration Co. name and follows the same process on every job: moisture map on day one, daily readings, and a written scope before work starts. If you ever have a question about who is in your home, call us and we'll tell you exactly who is scheduled and when.

You don't need to be home every minute, but you should be reachable by phone and you'll need to grant access on the first day so we can scope the job with you and agree on the plan. After that, most homeowners in White Plains go to work while our crew runs the drying equipment, and we check in by phone or text with daily moisture readings. For the rebuild phase, you'll want to be available for finish selections like paint and flooring. You'll have a direct line to the project lead throughout the job, and we'll be there when we say we'll be there.

When you call (914) 359-3773, a live coordinator answers during business hours, Monday through Friday 7:30 AM to 8:00 PM and weekends 8:30 AM to 7:00 PM, and connects you with the local White Plains team. We know water damage doesn't wait, so we prioritize getting a crew scheduled as fast as the schedule allows on the day you call. The first visit includes extraction start, a moisture map, and a written scope of work so you know exactly what we found and what happens next. Speed matters, but doing it right matters more.

A restoration emergency is any event where water, fire, or sewage is actively damaging your home right now. That means a burst supply line still running, a roof leak pouring into the living room, a sewage backup spreading into finished space, or a fire that's out but leaving soot and water on every surface. If the situation is getting worse by the hour, it's an emergency and you should call immediately at (914) 359-3773. If the water has already been stopped and the area is dry but stained, that's a scoped project, not an emergency, and we'll schedule a full assessment. When in doubt, call us and describe what you're seeing.

Yes, sewage backup and contaminated water cleanup are a core part of what we do in White Plains and across Westchester. Sewage introduces bacteria, viruses, and parasites that require full PPE, proper disposal of contaminated materials like carpet and pad, and antimicrobial treatment of affected surfaces. This is not a job for a shop vac and bleach. We contain the area, remove the contaminated material, treat what can be saved, and verify the space is safe before rebuild starts. Call us immediately if you suspect sewage in standing water; don't wait to see if it dries on its own.

Yes, storm-related basement flooding is one of the most common calls we get in White Plains, especially in the lower-lying streets around the Bronx River corridor. We handle the water extraction, the drying, and the rebuild, and we document everything for your insurance carrier from the first visit. One thing to know: if the water came in through the walls or up through the floor as rising groundwater, your standard homeowners policy may not cover it without a flood policy. We'll still do the work, and we'll help you understand what your policy says before the bill lands.

The Keystone Standard is our written promise, applied to water, fire, and mold damage restoration: 90 days, in writing, no arguing. If something isn't right after we finish, we come back and make it right. That's the whole guarantee. No fine print, no phone tree, no third-party warranty company. It's based on the K.E.Y.S. code we work by: Krafted right, Every time, Your home first, Standing behind it. If you call within 90 days and tell us something isn't holding up, we schedule the return visit and we fix it. No paperwork, no arguing.

"Krafted right" is the first value in our K.E.Y.S. code and it means the work is done by trained journeymen and technicians using proper materials and proven methods, not shortcuts. In restoration, shortcuts look like setting fans without a moisture map, skipping containment on a mold job, or hanging drywall over a wall cavity that was never verified dry. We don't do that. We build every job as if the 400th visit will be inspected as closely as the first, and we hand you the documentation that proves the job was done the way we said it would be. The line the water left is where we start, and we finish past it.

We guarantee the remediation work under the same 90-day Keystone Standard we apply to every job, and we back that up by refusing to remediate mold without first finding and fixing the moisture source that fed it. Mold needs water, and no remediation can outrun an active leak. So we identify the source, repair it, dry the structure to the dry standard, remove the mold, and then treat and seal the affected surfaces. If the source is truly fixed and the structure is dry, mold does not return to that area. If it does within 90 days, we come back. In writing.

Yes, every job gets a written scope of work before any demolition, extraction, or equipment placement begins. That scope describes what we found, what we're going to do about it, what it will cost, and how long we expect it to take. You approve it before we start. If something changes during the job, we document the change and you approve that too. No surprises on the bill is not a slogan here; it's how we run the office. Curt Bowman leads the branch that way, and the crew in the field works the same way. Call (914) 359-3773 and ask for a written estimate any time.

Call (914) 359-3773 and describe what you're seeing. A live coordinator will answer Monday through Friday 7:30 AM to 8:00 PM and weekends 8:30 AM to 7:00 PM, ask a few questions about the damage, and schedule the first visit. We'll walk the job with you, give you a written scope, and start the work. If you're in White Plains, Harrison, Scarsdale, Greenwich, Chappaqua, Ardsley, Armonk, Elmsford, Greenville, Hartsdale, Irvington, or Pleasantville, you're in our service area and we'll be there when we say.

Written by Curt Bowman, Owner at Floodline Restoration Co., serving White Plains, NY and Westchester County since 2010.